Patient Care Updates

Last Updated: May 7, 2020

Thank you for choosing Valley Health to be your trusted healthcare provider through these unprecedented times. We want you to know that our team is here to support your medical needs in every way we can. While we are working diligently to safely re-open our health centers for in-office appointments, we continue to encourage all new and existing patients to utilize telehealth services for their care whenever possible.

As the State of West Virginia begins its plans to reopen, we at Valley Health want to take a moment to share with you how we plan to maintain employee and patient safety during this transition. Valley Health intends on being as cautious as we are able in the reopening of services. Over the next few weeks, we will continue to serve our patients predominantly through telehealth. Based upon the feedback we have received from providers and patients alike, telehealth has become critical in providing care to those who may be concerned with an in-person visit or who may be at high risk for COVID-19 complications. While we will continue to utilize telehealth your provider may recommend an in-person visit if necessary and appropriate. If you are seen for an in-person visit, rest assured that Valley Health will continue to follow strict infection control protocols to maintain the safety of patients and employees. Some of those protocols are below:

Visitors: Adult patients must attend appointments alone unless a visitor or aide is needed
Social Distancing: Patients must maintain a physical distance from each other and from staff except for when contact is needed for physical exam purposes.
Masks: All patients and staff must wear facemasks at all times. If you have a facemask, please wear it to your appointment. If you do not have a facemask, you will be given one upon entrance to the building.
Vehicle Waiting: You will be asked to wait in your vehicle if you are able to do so safely. You will be called to come into the building when the exam room is ready.
Online Check-In: To help keep you safe, soon you will have the ability to check-in from your car. When you arrive at your provider’s office please look for the signs with the directions on how to virtually check-in.
Sick symptoms: If you have a fever and/or respiratory symptoms like cough or shortness of breath, you will be asked to reschedule your routine or well visit. Please let us know if you are having symptoms. We are happy to see you for your illness through a telehealth visit or in-person if needed.
Disinfecting: Staff is going to follow infection protocols and will be routinely cleaning all common areas and exam rooms.